Automated user engagement with triggers
Trigger messages allow you to automatically engage your users to chat with you based on user behaviour and user data.
Setting up a trigger
To set up a trigger, go to triggers menu
Here you will see a list of existing trigger messages. Click "+New Trigger" button at the bottom of section.
On trigger setup page you will be able to enter your desired trigger
title and select various conditions when to display a trigger message to your visitor
Trigger setup page
- Trigger title - field to name your trigger
- Trigger rules - based on these rules your trigger message will be or will not be delivered to your page visitor
- Delive trigger message if - you can choose from two options here:
deliver trigger if any of the provided rules are passed or all which means that all
rules will have to have positive outcome
Trigger message - message to be delivered to your visitors
Display message to - you can choose to display this trigger only once (New page visitors) or always (Returning visitors)
Send message as - you can choose which agent will represent this trigger message
Set trigger to active checkbox activates the trigger, unchecking it disables the trigger.
There are various trigger rules which help you to determine whether or not to send a trigger message for your current visitor
Trigger in action
Once you have the trigger set up and enabled, it will appear on website once the trigger rules are met.